Deveraux prides itself on providing superior customer service throughout the new home building process and beyond. Recognizing that a home is a complex structure, there are bound to be small maintenance issues that arise.

If you have questions or would like us to address a warranty issue, please contact us using the customer request form. A Deveraux service specialist will contact you as soon as possible.

Customer Care Request Form

Customer Care Request Form
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Home Warranty
When you make a commitment to a new Deveraux Home, Deveraux makes a commitment to you. We will ensure that our service and warranty specialists address any concerns you may have with your new home in a responsive and timely manner. As per the Saskatchewan New Home Warranty Program, Deveraux subscribes to Premier Coverage and thus offers a one-year warranty on all defects in materials and workmanship, a two-year warranty on water leaks, and a ten-year warranty on major structural defects. Items covered under manufacturer or supplier warranty are not covered directly by Deveraux Homes.

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For more information, please refer to the Saskatchewan New Home Warranty Program (SNHWP) website or the SNHWP guide provided during your home handover.

Home Maintenance
Caring for a new home is extremely important. With regular personal and professional maintenance, a home can last a lifetime and beyond. To ensure that your new investment is kept in top shape and maintains its value, we suggest utilizing the maintenance checklist below.

You can also refer to the Saskatchewan New Home Warranty Program’s Care and Maintenance Manual for a comprehensive overview of maintenance tips and suggestions.

Monthly Maintenance
  • Clean or replace air conditioning and air exchange filters
  • Inspect, clean or replace kitchen vent hood filters (non-charcoal filters)
  • Flush all toilets and run water through all sinks, especially in bathrooms that are not used on a regular basis
  • Test smoke-detector sensors and alarms
  • Test carbon-monoxide detectors
  • Test the auto-reverse safety feature on garage-door openers
Quarterly Maintenance
  • Check the exterior drainage conditions to ensure that nothing is causing water to stand in puddles for more than 24 hours and that water from any source is not draining toward your foundation
  • Check your GFCIs (ground fault circuit interrupters) for proper operations by tripping the circuit interrupter buttons and then resetting them
  • Inspect, lubricate and clean all of your exterior vents to ensure that air flows freely and that each has an operable damper to prevent back flow of outside air and to keep small animals from entering your home
  • Inspect and clean all weep holes for water drainage (windows)
Seasonal Maintenance
  • Every six months, inspect and service either your heating or air conditioning system, depending on the season
  • Twice a year, you should inspect and repair the following caulked areas, as necessary:
  • Kitchen and bath wet areas
  • Flushing areas
  • Window and door seals
  • Around all penetrations (hose, faucets, duct work from vents, fireplace and chimney vents)
  • If your basement has a sump pump, check to make sure it is operating properly, clean the pump screen and remove any soil build up from the well
  • Clean and repair gutters to ensure they are free of material that could prevent free flow of water
  • Make sure you have splash deflectors at the base of the downspout to deflect water away from the home
  • Inspect and adjust sprinkler systems and set your timers for the proper season to ensure enough, but not too much water per station
  • Winterize your sprinkler system before the temperature drops below freezing
  • Disconnect all hoses from exterior sill cocks before the temperature drops below freezing
Annual Maintenance
  • Drain and refill your hot water heater to eliminate build up due to hard water
  • Inspect and test your hot water heater safety valve
  • Inspect your garage door(s), rails and lock system; adjust and lubricate, as necessary and consider changing your garage door opener code as a security precaution
  • Clean your faucet aerators and inspect your plumbing for leaks
  • Clean and sharpen your garbage disposal by running a tray of ice cubes and depositing a cleaning (foaming) product into the disposal
  • Inspect or have tested your home fire extinguishers
  • Replace smoke alarm batteries